Privacy Policy

Information We Collect

Personal Information

When you contact us for septic services, we may collect the following personal information:

• Name and contact information (phone number, email address)
• Property address where service is required
• Service details and property access information
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information

How We Use Your Information

Service Provision

We use your personal information to:

• Provide septic tank pumping and drain cleaning services
• Schedule appointments and service times
• Communicate with you about your service requests
• Process payments for services rendered
• Follow up on completed services

Marketing and Communication

With your consent, we may use your information to:

• Send you information about seasonal service reminders
• Notify you about special offers or promotions
• Request feedback on our services
• Send service maintenance tips and educational content

Website Improvement

We analyze website usage data to:

• Improve website functionality and user experience
• Optimize our services based on customer needs
• Ensure website security and prevent fraudulent activity

Information Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment processing companies
• Website hosting and maintenance providers
• Email and communication services
• Analytics and marketing platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, and safety
• Protect the rights and safety of our customers
• Investigate potential violations of our terms of service

No Sale of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

Protection Measures

We implement appropriate security measures to protect your personal information:

• Secure website connections (SSL encryption)
• Secure payment processing through certified payment processors
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on data protection practices

Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

Access and Control

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

Communication Preferences

You can opt out of marketing communications at any time by:

• Following unsubscribe instructions in our emails
• Contacting us directly at laurynzhang@ernsepticsvc.com
• Calling us at (909) 946-2702

Cookies and Tracking Technologies

Use of Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information about our use of cookies, please see our Cookie Policy.

Data Retention

Retention Periods

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and maintain business records

Data Deletion

When personal information is no longer needed, we securely delete or anonymize it. Service records may be retained for legal and business purposes as required by applicable laws.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Our business is based in the United States, and we primarily store and process your information in the U.S. If we transfer your information internationally, we will ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you email notification for significant changes (when you have provided your email address)

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

We will respond to your privacy-related inquiries within 30 days of receipt.

Compliance with Laws

This privacy policy is designed to comply with applicable privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other relevant state and federal privacy laws.