Terms of Service

Acceptance of Terms

By engaging Ernies Discount Rooter Service for septic tank pumping, drain cleaning, or related services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

Services Provided

Septic Services

We provide the following professional services:

• Septic tank pumping and cleaning
• Drain cleaning and maintenance
• Emergency septic system services
• Septic system inspections and consultations
• Preventive maintenance services

Service Areas

We primarily serve the Pomona Valley area including Upland, Rancho Cucamonga, Ontario, Montclair, Chino, Claremont, Chino Hills, Pomona, and surrounding communities. Additional areas may be serviced with advance notice and travel time consideration.

Service Agreements and Scheduling

Appointment Scheduling

Service appointments are scheduled based on availability. We will make every effort to accommodate your preferred time slots, but cannot guarantee specific appointment times due to the nature of emergency service calls.

Service Confirmation

All service appointments require confirmation. We will contact you prior to arrival to confirm the appointment and provide an estimated arrival time. Services may be rescheduled due to emergency calls or equipment issues.

Property Access

You are responsible for ensuring clear access to septic systems and drain lines. This includes removing vehicles, debris, and other obstacles. We reserve the right to reschedule service if adequate access cannot be achieved.

Pricing and Payment

Service Pricing

Our pricing is based on:

• Type of service required
• Size and condition of septic system
• Complexity of the job
• Travel distance and time
• Equipment and labor requirements

Written Estimates

We provide written estimates for most services. Final pricing may vary based on actual conditions discovered during service. We will always discuss any price changes with you before proceeding with additional work.

Payment Terms

Payment is due upon completion of service unless other arrangements have been made in advance. We accept cash, check, and major credit cards. For commercial accounts, payment terms may be negotiated separately.

Additional Charges

Additional charges may apply for:

• Services performed outside normal business hours
• Emergency service calls
• Overtime labor charges
• Specialized equipment or materials
• Site preparation or cleanup beyond normal scope

Customer Responsibilities

Property Preparation

Customers are responsible for:

• Providing accurate property information
• Ensuring clear access to service areas
• Locating septic tank lids and access points
• Notifying us of any underground utilities or obstacles
• Protecting sensitive landscaping during service

System Information

Please provide accurate information about your septic system including tank size, age, pumping history, and any known issues. This information helps us provide better service and avoid complications.

Warranty and Liability

Service Warranty

We stand behind our work with a 30-day warranty on materials and labor for routine service work. This warranty covers defects in workmanship and materials, but does not cover damage caused by external factors, normal wear, or misuse.

Limitation of Liability

Our liability is limited to the cost of the service provided. We are not responsible for:

• Pre-existing conditions or hidden defects
• Damage from frozen pipes or extreme weather
• Root invasion or other external causes
• System failures due to age or neglect
• Incidental or consequential damages

Insurance

We carry liability insurance and workers' compensation coverage. Please inform us immediately of any damage or concerns during service so we can address them promptly.

Emergency Services

Emergency Response

We offer 24/7 emergency septic services for urgent situations such as system backups, overflow conditions, or other health and safety hazards. Emergency services are subject to higher rates and availability may be limited during peak demand periods.

Emergency Definition

Emergency situations include:

• Sewage backup into living areas
• Complete system failure
• Odor problems affecting health or safety
• Visible sewage overflow

Cancellation and Rescheduling

Customer Cancellations

Please notify us at least 2 hours in advance if you need to cancel or reschedule an appointment. Cancellations made less than 2 hours before the scheduled time may be subject to a service call fee.

Our Cancellations

We may need to reschedule appointments due to equipment breakdowns, severe weather, or emergency service calls. We will notify you as early as possible and work to reschedule at your convenience.

Safety and Environmental Compliance

Safety Protocols

We follow all applicable safety regulations and industry best practices. Our technicians are trained in proper safety procedures and use appropriate personal protective equipment.

Environmental Protection

We dispose of all waste materials in accordance with local, state, and federal environmental regulations. We maintain proper permits and documentation for waste transportation and disposal.

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Ernies Discount Rooter Service and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Dispute Resolution

Informal Resolution

If you have concerns about our service, please contact us first. We are committed to resolving issues quickly and fairly through direct communication.

Legal Resolution

If informal resolution is not successful, disputes will be resolved in the courts of San Bernardino County, California, under California law.

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website or notification to customers. Continued use of our services after changes constitutes acceptance of the new terms.

Contact Information

If you have questions about these Terms of Service, please contact us: